Exchanges:
• Exchanges are accepted within 20 days of product purchase for new items that are unworn and non-defective. It must be returned in its original packaging.
• Customers are responsible for paying shipping charges on exchanged items to and from SG Liquid Metal.
• Any difference in exchange price and applicable taxes are also the responsibility of the customer.
• Please be sure to have tracking information for any package sent to us. We are not responsible for items damaged or lost during transit.
• This policy only applies to items bought at SG Liquid Metal.

Returns:
• Returns are accepted within 20 days of product purchase for new items that are unworn and non-defective.
• To return an item, please email us to obtain instructions and a return authorization number. We won’t accept packages that do not have a visible return authorization number on the label.
• Please ship to us using the original package parcel, when possible. No COD's will be accepted. Upon our receipt of the returned item, you will receive a refund minus shipping and handling.
• Your return (after inspection) will be credited back to the original method of payment.
• Items returned after 20 days of product purchase will be refused and returned to the customer.
• Please be sure to have tracking information for any package sent to us. We are not responsible for items damaged or lost during transit.
• This policy only applies to items bought at SG Liquid Metal.

• Customers are responsible for paying shipping charges on return items to and from SG Liquid Metal. 

Damaged Items:
• If the item you purchased is damaged upon receipt, please contact us by email (contact@sgliquidmetal.com) within 7 days of delivery to obtain a refund or a replacement.
• Please include clear and detailed pictures of the item (whole front, whole back and close ups of where the damage is) in your email and a brief explanation.
• After approval, please return the item to us within 5 business days from the day we emailed you the instructions, including the information we've requested.
• After inspection of the product, we will replace your damaged item or give you a refund within 5 business days from the date we received the item back.
• This policy only applies to items bought at SG Liquid Metal.

Repairs:
• Please first email us an explanation of what is wrong with the item, along with pictures of the whole front, the whole back and close ups of where the damage is. Also, please include your contact information.
• Then, we will email you back with instructions and the RA#. No packages for repairs will be accepted without a Return Authorization Number (RA#). We will refuse the package if the RA# is not on the outside of the package.
• Make sure to include a note inside the package with your contact and shipping information and explaining what is wrong with the item.
• If the problem with the item is a manufacturing defect, we will repair it or exchange it at no charge. If the piece is old or the damage is not a manufacturing problem (common wear and tear), we will charge for the repair plus shipping (if the item is repairable). If the item is not repairable, it can be disposed or sent back to you at your own expense.
• Please note that Liquid Metal does not offer re-plating services.
• Please be sure to have tracking information for any package sent to us. We are not responsible for items damaged or lost during transit.
• We do not give call tags, you must ship the pieces at your own expense.
• This policy only applies to items bought at SG Liquid Metal.